CASE STUDY II - Subsidiary of a Fortune 500 Healthcare MNC

Engagement: Transactions processing and Accounting

Value delivered

• Transaction processing was centralised. This resulted in standardisation of processes and consistent interpretation of policies
• Service levels improved through adherence to committed turnaround times and setting up of help-desks to answer queries
• Control improved. As a third party service provider, we stick to the rules we are instructed to follow
• Back-log of control related activities was cleared
• Client’s accounting staff has now been redirected for business support tasks