www.skpgroup.com August 2007
Your eye to India-centric and International updates
Interesting Reads

Reverse trend in India’s BPO industry

The Bharti Group recently struck a bn-dollar deal with IBM, while Idea Cellular also entered into a $700 mn deal with IBM. Other telecom biggies also have similar outsourcing plans. With India’s cost advantages diminishing, many companies have also started sub-contracting a part of their work to a third country, situated at times in Eastern Europe or other emerging BPO destinations.

While the trend may seem restricted to the telecom biggies, reverse outsourcing deals are likely to be witnessed across several sectors like retail, financial services, manufacturing and the government/public sector.

It’s not all about the cost advantage though. As the Indian market matures the need to track customer behaviour and introduce systems and processes to take advantage of such information would be essential for growing businesses. These processes require a higher degree of sophistication and complexity calling for tie ups that harness technical expertise.

Another facet of this reverse trend involves foreign nationals employed in Indian companies located abroad. This is bound to happen, as Indian companies go global thereby generating a need to localise their overseas activities. As these companies look at expanding and diversifying their offshore operations, beyond marketing and brand building- as was the dominant trend earlier; a growing number of expatriate personnel find lucrative openings with Indian firms.

Our Say

While overtly this trend may seem averse to India’s booming BPO industry, triggered by its diminishing cost advantage; industry analysts are of a different opinion. The outward trend in the telecom industry in fact is viewed as an attempt to consolidate the many processes being handled. Among the deals struck so far, network-related activities have been outsourced by Indian companies to foreign vendors like Nokia, Ericsson and Convergys, while Accenture and EDS have been chosen for activities like billing, call-centre operations, customer care management and data management.

While on occasion tie-ups with international players enable Indian firms to take on more complex tasks, at times these may be seen as attempts to address issues related to attrition and access to skilled work force.

Still other instances of companies taking over international players in an attempt to scale up operations also exist.

All these trends however are indicative of the coming of age of the BPO industry with business moving both in and out of the country, adopting a truly global trend.

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Auto majors eye 1 mn car exports by 2010

Top players in the Indian auto industry believe the country’s passenger car exports are poised to touch the 1 mn mark by 2010.

India exported around 1,92,000 cars in 2006-07. The Society of Indian Automobile Manufacturers (SIAM), the auto industry association, is however optimistic about the industry projections. Dilip Chenoy, director general of SIAM said, “With so many capacities from major players in the pipeline, we are sure this industry will exceed the earlier trend of 40 % CAGR and take us to the 1 million mark. Targets mentioned in our automotive mission plan are achievable.”

Maruti Udyog, the undisputed leader in the domestic market with over 51 % of the market share, exported 38,000 passenger cars in 2006-07, just about 6.4 % of its total sales. The Company however plans to export over 2,00,000 cars by the year 2010.

Jagdish Khattar, Managing Director and CEO of Maruti Udyog admitted that there were several infrastructural hurdles that had to be overcome in order to achieve the projected figures. He however believed that the million mark could be achieved.

Maruti has in fact been aggressively trying to expand its export markets, with several delegations of dealers and distributors from 24 countries including the Caribbean, Costa Rica, Cameroon, Tanzania, Egypt, Saudi Arabia, Jordan, Kuwait, etc. visiting India in the first quarter to study Maruti’s marketing strategy.

Maruti has already made inroads into Indonesia and the Philippines, the traditional Honda and Toyota strongholds, and has managed to bag export orders of 11,000 units of the Zen Estilo to Indonesia and 1,500 units of the Alto to the Philippines. Last year it exported to markets like Algeria, Sri Lanka, Chile, Sudan, Morocco, Saudi Arabia, Egypt and Nepal.

The Company’s export target this fiscal is 55,000 units, a 45 % leap from the previous year’s export figures.

Hyundai Motor India (HMI), has had the lions share of passenger cars exports from the country, in 2006-07, about 60 %, with the Santro accounting for over 91 % of its exports. MD and CEO of HMI, H S Lheem too is optimistic about the projected figures, revealing that Hyundai was planning an increase in the volume of passenger car exports to approximately 3,00,000, in the next couple of years. The country has already penetrated the car markets in 67 countries, including Latin America, Europe, Africa and West Asia.

The Company also revealed that it was set to export 50,000 CKD (completely knocked down) units to Russia, the CIS and Taiwan where there was a considerable price advantage.

Our Say

With several car majors setting up or even scaling their manufacturing facilities in India, the country is becoming a small car hub. Interest rates on car loans have however increased adversely affecting local car sales. All major players are therefore looking at boosting their car exports, especially to countries in West Asia and Eastern Europe.

Around 71 % of the passenger car exports are small car sales, with the Hyunda Santro accounting for 55 % of the India’s car exports.

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In the News
London Chamber to set up 250 learning centres in Gujarat
Genome Valley gets US certification

Interesting Reads
Global realty funds to boost Indian real estate scenario
Gujarat the emerging biotech hub
Reverse trend in India’s BPO industry
Auto majors eye 1 mn car exports by 2010

Quick Links
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